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HW Travel

Halal Travel Made Easy

Terms of Service

Last updated: January 7, 2026

1. Acceptance of Terms

By accessing or using HW Travel's website, mobile application, and services (collectively, the "Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Services. We reserve the right to modify these Terms at any time, and your continued use of the Services constitutes acceptance of any modifications.

2. Description of Services

HW Travel is a halal-first online travel agency providing:

  • Flight bookings with halal meal options
  • Hotel reservations at halal-certified and Muslim-friendly properties
  • Car rental services worldwide
  • Day trips, activities, and attractions
  • Multi-day guided tours
  • Hajj and Umrah packages

We act as an intermediary between you and third-party travel providers. The actual travel services are provided by airlines, hotels, tour operators, and other suppliers.

3. Account Registration

To use certain features of our Services, you may need to create an account. You agree to:

  • Provide accurate, current, and complete information
  • Maintain and update your information to keep it accurate
  • Keep your password secure and confidential
  • Accept responsibility for all activities under your account
  • Notify us immediately of any unauthorized access

You must be at least 18 years old to create an account. We reserve the right to suspend or terminate accounts that violate these Terms.

4. Booking and Payment

4.1 Booking Process

When you make a booking through our platform, you enter into a contract with the relevant travel provider. You are responsible for reviewing and accepting the provider's terms and conditions.

4.2 Pricing

All prices are displayed in the selected currency and include applicable taxes unless otherwise stated. Prices may change without notice until a booking is confirmed. We strive for pricing accuracy but reserve the right to correct errors.

4.3 Payment

Payment is processed securely through our PCI-DSS compliant payment providers. By providing payment information, you represent that you are authorized to use the payment method. All transactions are subject to validation checks.

5. Cancellations and Refunds

Cancellation and refund policies vary depending on the travel provider and type of booking. Please review the specific terms before completing your booking.

  • Flights: Subject to airline's cancellation policy; may include fees
  • Hotels: Free cancellation periods vary by property
  • Tours & Activities: Cancellation terms shown at booking
  • Hajj/Umrah: Special terms apply due to visa requirements

Refunds are processed to the original payment method. Processing time may vary by payment provider (typically 5-10 business days).

6. Halal Certification Claims

We endeavor to provide accurate information about halal certifications and Muslim-friendly facilities. However, certifications are provided by third-party organizations and properties themselves. We recommend verifying halal status directly with providers, especially for those with strict dietary or religious requirements. HW Travel is not responsible for changes in certification status or discrepancies in halal claims made by providers.

7. User Conduct

You agree not to:

  • Use the Services for any unlawful purpose
  • Violate any applicable laws or regulations
  • Impersonate any person or entity
  • Interfere with or disrupt the Services
  • Attempt to gain unauthorized access to our systems
  • Use automated systems to access the Services without permission
  • Submit false or misleading information
  • Harass, abuse, or harm other users

8. Intellectual Property

All content on our platform, including text, graphics, logos, images, and software, is the property of HW Travel or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works without our express written permission.

9. Limitation of Liability

To the maximum extent permitted by law:

  • HW Travel acts as an intermediary and is not liable for the acts, errors, omissions, or negligence of travel providers
  • We are not responsible for flight delays, cancellations, overbookings, or changes made by airlines
  • We are not liable for the quality of accommodations or services provided by third parties
  • Our total liability shall not exceed the amount paid for the booking in question

We shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our Services.

10. Indemnification

You agree to indemnify and hold harmless HW Travel, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of the Services, violation of these Terms, or infringement of any third-party rights.

11. Force Majeure

We shall not be liable for any failure or delay in performing our obligations due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, pandemics, government actions, strikes, or other force majeure events.

12. Dispute Resolution

Any disputes arising from these Terms or your use of the Services shall be:

  • First attempted to be resolved through informal negotiation
  • If unresolved, submitted to binding arbitration in accordance with applicable arbitration rules
  • Subject to the exclusive jurisdiction of courts in [Jurisdiction]

For EU consumers, you may also use the European Commission's Online Dispute Resolution platform.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of [Jurisdiction], without regard to its conflict of law provisions.

14. Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions shall continue in full force and effect.

15. Contact Us

If you have questions about these Terms of Service, please contact us:

HW Travel - Legal Department
Email: [email protected]
Address: [Company Address]